Terms and Conditions of Use

In these Terms and Conditions the following terms have the following meanings:

1. “Scheduly”, “We” or the “Company” means PT Scheduly Teknologi Indonesia, a limited liability company established under the laws of the Republic of Indonesia with Business Identification Number (NIB) 1010260010241.
2. “Services” means all products, features, websites, applications, application programming interfaces (API), widgets and supporting services provided by Scheduly through the scheduly.id domain and all of its subdomains, including without limitation Scheduly Booking, Scheduly Omni, Scheduly Suite, Scheduly Bio and Scheduly Me.
3. “User” means any individual or entity that accesses or uses the Services, with or without an Account.
4. “Operator” means a User that uses the Services to run a business, including managing schedules, availability, bookings, customer conversations or marketing content.
5. “Personal User” means a User that uses Scheduly Me for personal, non-commercial purposes.
6. “Guest” means a customer, passenger or other party whose data is entered into the Services by an Operator, or who makes a booking through a page provided by an Operator on the Services.
7. “Account” means the account registered by a User to access the parts of the Services that require sign-in.
8. “User Content” means all data, text, images, files and other information uploaded, entered or submitted by a User through the Services.
9. “Plan” means a subscription type for the Services together with its usage limits and fees as set out in Article 5.
10. “Privacy Policy” means the Scheduly Privacy Policy, which forms an integral part of these Terms and Conditions.

1. These Terms and Conditions apply to all access to and use of the Services by every User.
2. By creating an Account, clicking an acceptance button or using the Services in any way, the User confirms that it has read, understood and agreed to these Terms and Conditions and the Privacy Policy. If the User does not agree, the User must stop using the Services.
3. If a User registers or uses the Services on behalf of a business entity or another party, the User represents and warrants that it is authorised to bind that entity or party to these Terms and Conditions.
4. Certain Services may be subject to additional terms shown when those Services are used, or set out in a quotation, partnership agreement or specific service agreement. In case of conflict, those additional terms prevail for the Service concerned.

1. Users must be at least 18 (eighteen) years old or otherwise legally competent under applicable law.
2. Users must provide true, complete and current information when registering and keep it up to date.
3. Users are responsible for keeping their sign-in credentials confidential, including passwords, Google account access and security codes. All activity carried out through an Account is deemed to be carried out by the User, unless it is shown to result from Scheduly's negligence.
4. Users must notify Scheduly promptly at admin@scheduly.id upon becoming aware of or suspecting any unauthorised use of an Account or other security breach.
5. A Scheduly Me Account may be used by one person only and may not be transferred. An Operator Account may be used by team members added by the Operator within the Plan limits, and the Operator is responsible for all actions of its team members.
6. Scheduly may require additional security measures, including two-step security codes, for certain Accounts or high-risk actions.

1. Scheduly provides software as a service. Scheduly is not a party to transactions between Operators and Guests, is not a travel organiser, and does not guarantee the performance of services sold by Operators to Guests.
2. Scheduly may add, change or discontinue features of the Services from time to time. Changes that materially reduce the functionality of a paid Plan will be notified at least 30 (thirty) days in advance.
3. Some features generate output automatically, including replies from the Beaver assistant, suggested message replies, schedule document reading and summaries. Such output may contain errors, and Users must review it before relying on it.

1. The Services are available on free and paid Plans as listed below.
2. All prices are stated in Indonesian Rupiah per month and exclude applicable taxes. Some Plans are also available with yearly billing.

Scheduly Me (Personal Users)

Scheduly for Operators

3. Custom work, including software development, workflow automation and website development, is not part of any Plan and is governed by a separate quotation or agreement.
4. Changes to paid Plan prices are notified at least 30 (thirty) days before they take effect and apply from the next billing period.

1. Subscription fees are paid in advance for each billing period, monthly or yearly.
2. Payments are processed through the payment service provider DOKU or another method designated by Scheduly. Scheduly does not store payment card numbers or account credentials.
3. If payment is not received by the end of the current period, the Account is moved to the Free Plan. This does not delete the User's data, but features and usage limits follow the Free Plan.
4. For Operators, a booking fee applies only where a Guest books through a page provided on scheduly.id and pays through Scheduly's payment facility. The booking fee is recorded when the booking is created and is not recalculated afterwards.
5. Privileged partner channels, namely Indahnesia, OpenTripKomodo and BajoRental, are not charged a booking fee.
6. Guests are shown the public price set by the Operator. Scheduly does not add any markup.
7. All taxes arising from payments are borne by the party required to pay them under applicable tax regulations.

1. Users may cancel a subscription at any time by submitting a request to admin@scheduly.id. The Plan remains active until the end of the paid period.
2. Fees paid are non-refundable, in whole or in part for the remaining days of the current period, unless Scheduly fails to provide the Services paid for or a refund is otherwise required by law.
3. Refunds to Guests for bookings with an Operator are governed by the Operator's cancellation policy and are the Operator's responsibility.

1. For Guest and customer data entered by an Operator, the Operator acts as the personal data controller and Scheduly acts as the personal data processor processing data on the Operator's instructions, within the meaning of Law No. 27 of 2022 on Personal Data Protection.
2. The Operator warrants that it has a lawful basis for processing the Guest data it enters, including consent from a parent or guardian for data of children under 18 (eighteen), and that it has provided Guests with the information required by law.
3. The Operator is fully responsible for the accuracy of the schedules, prices, availability, descriptions and cancellation policies shown to Guests, and for performing the services it sells to Guests.
4. The Operator must handle Guest requests concerning their personal data. Scheduly will assist the Operator where technically feasible.
5. Where an Operator connects third-party accounts or services, including WhatsApp Business, Instagram, Facebook, email, marketplaces or Google Sheets, the Operator must comply with the terms of those third-party services.

1. Scheduly Me is provided for personal use and may not be used to manage bookings from paying customers.
2. Reminders are delivered through WhatsApp, Telegram or app notifications operated by third parties. Scheduly endeavours to deliver every reminder on time but does not guarantee that reminders will be received on time or at all. Users must not rely on Scheduly Me as their only reminder for matters affecting personal safety, health or legal deadlines.
3. Replies from the Beaver assistant are generated automatically and do not constitute medical, psychological, legal, financial or religious advice. Decisions made on the basis of such replies are the User's sole responsibility.
4. Menstrual cycle estimates, zakat calculations, financial summaries and other estimates are calculated from data entered by the User and are aids only. Cycle estimates are not contraception and do not replace examination by a health professional.
5. The Emergency Help page is not an emergency service. In an emergency in Indonesia, Users must immediately call 112, 110 (police) or 119 (ambulance).

Users must not:

1. use the Services for unlawful activity, fraud, money laundering or fictitious transactions;
2. upload or send content that is unlawful, threatening, hateful, pornographic or infringes the rights of others;
3. send unsolicited bulk messages (spam) through the Services;
4. access or attempt to access other Users' or Operators' data without authorisation, or breach, probe or circumvent the security of the Services;
5. scrape data at scale, overload the infrastructure or otherwise disrupt the Services;
6. copy, modify, reverse engineer or decompile the software of the Services;
7. impersonate another person or entity, or create an Account using a false identity;
8. resell, rent out or transfer access to the Services without Scheduly's written consent.

1. User Content remains the property of the User or its licensors.
2. The User grants Scheduly a limited, non-exclusive, royalty-free licence to store, process, display and transmit User Content to the extent necessary to provide the Services to the User. This licence ends when the User Content is deleted from the Services, except for copies that must be retained by law.
3. The User warrants that it holds the rights to its User Content and that the User Content does not infringe the rights of others.
4. The Scheduly marks, trade names, logos, designs and software are the property of PT Scheduly Teknologi Indonesia and are protected by law. Nothing in these Terms and Conditions transfers those rights to the User.

1. The Services connect with third-party services, including payment providers, messaging services, social media, marketplaces and automated language processing providers, as detailed in the Privacy Policy.
2. Scheduly is not responsible for the availability, policy changes, restrictions or termination of access by third-party services, nor for any loss arising from them.

1. Scheduly uses reasonable efforts to keep the Services accessible.
2. Planned maintenance that may disrupt the Services is notified at least 48 (forty-eight) hours in advance.
3. Free Plans are provided as is, without any uptime commitment and without compensation for disruption.

1. Scheduly may suspend or terminate Accounts that breach these Terms and Conditions. For breaches capable of remedy, Scheduly will first give notice and a reasonable opportunity to remedy.
2. For serious breaches, including fraud, attacks on the system or activity that endangers others, Scheduly may suspend an Account immediately without prior notice.
3. After an Account is closed, the User may request a data export within 30 (thirty) days. Data is permanently deleted no later than 90 (ninety) days after closure, except data that must be retained by law.
4. Articles 11, 15, 16, 17 and 22 survive the end of the relationship between the User and Scheduly.

To the extent permitted by law, the Services are provided “as is” and “as available”. Scheduly makes no warranty, express or implied, that the Services will always be uninterrupted, error-free or fit for any particular purpose of the User.

1. Scheduly is not liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, data or business opportunity.
2. Scheduly's total liability for any claim arising out of or relating to the Services is limited to the subscription fees paid by the User to Scheduly in the 3 (three) months preceding the event giving rise to the claim.
3. This limitation does not apply to loss caused by Scheduly's gross negligence or wilful misconduct, or by its breach of personal data protection obligations.

The User agrees to indemnify and hold harmless Scheduly, including its directors, employees and partners, against all claims, losses and costs, including reasonable legal fees, arising from the User's breach of these Terms and Conditions, infringement of the rights of others, or User Content.

Scheduly is not in default or breach of these Terms and Conditions where performance is prevented by circumstances beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, government action, widespread power or network failures, and failures of infrastructure providers or third-party services.

Personal data is processed in accordance with the Privacy Policy and Law No. 27 of 2022 on Personal Data Protection. Questions and requests concerning personal data may be addressed to Scheduly's data protection officer at dpo@scheduly.id.

The User agrees to receive notices concerning the Services, billing, security and changes to these terms by email, message or in-app notification. Such notices are deemed received when sent to the address or channel registered to the Account.

1. Scheduly may amend these Terms and Conditions. Changes are notified at least 30 (thirty) days before taking effect by email or notice within the Services.
2. For changes relating to the processing of personal data, Scheduly will ask Users for renewed consent.
3. Users who do not agree to a change may stop using the Services before it takes effect. Continued use after the effective date constitutes acceptance of the change.

1. These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.
2. Any dispute shall first be settled amicably by deliberation within 30 (thirty) days of written notice from either party.
3. If deliberation does not reach agreement, the dispute shall be settled by the competent district court in Jakarta.

1. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
2. Failure by Scheduly to exercise any right does not constitute a waiver of that right.
3. The User may not assign its rights and obligations under these Terms and Conditions without Scheduly's written consent. Scheduly may assign them in connection with a merger, consolidation, acquisition or business transfer by notifying the User.
4. These Terms and Conditions are made in Indonesian and English. In case of any difference in interpretation, the Indonesian version prevails.

Questions about these Terms and Conditions may be sent to PT Scheduly Teknologi Indonesia at admin@scheduly.id. Questions about personal data may be sent to dpo@scheduly.id.